At Cure Product, customer satisfaction is our highest priority. We are committed to delivering high-quality products and maintaining complete transparency in all customer and distributor transactions. This Cancellation, Return & Refund Policy explains the terms and conditions related to product returns, refunds, replacements, buy-back requests, and order cancellations.
Product Return & Replacement Policy
In case of any dissatisfaction regarding product quality, manufacturing defect, damage
during delivery, wrong product delivery, or packaging issues, Customers or Distributors are
eligible to request a return, replacement, or exchange of the product.
The Customer or Distributor must contact the Distributor or the Company from whom the
product was purchased within 30 days from the date of purchase. A valid reason for
return along with the original invoice or proof of purchase must be provided for
verification purposes.
Products returned should preferably be unused, properly packed, and in saleable condition.
The Company reserves the right to inspect the returned product before approving any refund,
replacement, or exchange request.
If a Customer returns a product, it is the responsibility of the Distributor to resolve the
concern by either providing a replacement product or issuing a refund to the Customer. The
Distributor may subsequently return the product to the Company along with the original
invoice and return details.
Upon successful verification of the returned product, the Company may:
Refunds, replacements, or exchanges are generally processed within 7–15 working days after approval, depending on the payment method and verification process.
Conditions for Return
To qualify for a return or refund, the following conditions should be satisfied:
The Company reserves the right to reject return requests if the above conditions are not fulfilled.
Buy-Back Policy
The Company offers a transparent Buy-Back Policy for Distributors who wish to voluntarily
resign from their distributorship. Under this policy, the Company agrees to repurchase
eligible products from the resigning Distributor subject to the terms mentioned below.
Products eligible for buy-back must be:
Products that are damaged, partially used, expired, or unsuitable for resale may not be
accepted under the Buy-Back Policy.
If the Distributor resigns within 30 days from the date of product purchase, the
Company shall provide a full refund for all eligible returned products.
If the resignation occurs after 30 days, the refund amount shall be equal to the
Distributor purchase cost of the returned products after deducting:
This Buy-Back Policy is introduced to encourage responsible purchasing, prevent unnecessary inventory accumulation, and maintain smooth business operations within the distribution system.
Order Cancellation Policy
Customers or Distributors may request cancellation of an order before the order is packed,
processed, or shipped. Once the order has been dispatched, cancellation requests may not be
accepted and the return policy shall apply instead.
The Company also reserves the right to cancel any order due to:
In such situations, Customers or Distributors shall be informed accordingly and eligible refunds, if applicable, will be processed within a reasonable time frame.
Contact Information
For any cancellation, return, replacement, refund, or buy-back related queries, please
contact our support team at:
Email: info@cureproduct.com
Policy Updates
The Company reserves the right to update, modify, or revise this Cancellation & Refund
Policy at any time without prior notice. Customers and Distributors are advised to review
this page periodically for the latest updates and policy changes.
